Namibia Wildlife Resorts (NWR) Receives Donation of Customer Feedback QR Code Scanners From First National Bank (FNB)

 

Windhoek, Namibia – September 05, 2023 – Namibia Wildlife Resorts (NWR) hereby announces a donation from First National Bank (FNB) in the form of cutting-edge customer feedback QR code scanners. This innovative tool marks a significant step forward in enhancing our commitment to excellent customer service and further ensuring that our guests’ needs and concerns are addressed promptly.

 

The newly acquired QR code scanners will provide our valued clients with a convenient and efficient way to register their feedback, including any complaints or suggestions they may have. FNB’s renowned expertise in handling customer complaints has served as an inspiration to us, and we eagerly anticipate adopting similar strategies to raise the bar for guest satisfaction at our resorts.

 

Speaking on behalf of FNB, Mr. Hans Bolle, an Account Executive emphasised the importance of this partnership, stating, “We firmly believe that when people in Namibia speak of tourism, they are speaking about NWR. This gesture will undoubtedly contribute to strengthening the NWR brand by minimising complaints and ensuring a seamless guest experience.”

 

Nelson Ashipala, Communications Manager at NWR, acknowledged the challenges posed by ongoing heavy maintenance efforts, saying, “Even as we diligently work on the maintenance of our resorts, we recognise the need for innovative communication channels. We earnestly appeal to all our clients visiting our resorts to make use of this system instead of resorting to airing their concerns on social media platforms. This new initiative will enable our resort managers to address all issues immediately.”

 

The total investment for these QR code scanners amounts to approximately N$50,000, reflecting FNB’s commitment to enhancing the guest experience within Namibia’s tourism sector.

 

NWR expresses its deep gratitude to FNB for this invaluable contribution, which will undoubtedly play a pivotal role in ensuring that our guests enjoy an outstanding and memorable experience at our resorts. We look forward to a successful partnership with FNB as we continue to grow and develop Namibia’s tourism industry.

Namibia Wildlife Resorts Ready to Host the Standard Bank BIOMASS FAIR 2023

 

Windhoek, Namibia – September 04, 2023 – Namibia Wildlife Resorts (NWR) would like to announce its readiness to host local and international exhibitors at the Standard Bank BIOMASS FAIR 2023, set to be held at Gross Barmen resort from the 7th to the 9th of September 2023.

 

The trust placed in NWR to host such a significant event has filled us with excitement and and shows the organiser’s confidence in our brand. With 65 exhibitors lined up, this fair promises to be an outstanding platform for showcasing innovation and industry excellence. NWR is particularly delighted about the local vendors who stand to benefit significantly from this exposure.

 

Mr Nelson Ashipala, Manager for Corporate Communications at NWR, commented on the magnitude of the event, saying, “The Standard Bank BIOMASS FAIR 2023 is so monumental that we’ve had to bring in additional staff from outside to ensure everything runs smoothly. We are fully equipped and prepared to deliver a memorable experience for all. It will be our first time to hold an event of this magnitude, so one can just imagine the adrenaline but also the excitement.”

 

“The exhibiton area has been set up, grounds prepared, and extra staff members have been brought in, so we are ready” he added. The Standard Bank BIOMASS FAIR 2023 promises a diverse program featuring an exhibition, symposium, and a music concert scheduled for the 8th of September. Unfortunately, the popularity of this event has led to Gross Barmen being fully booked out over the days of the event, but we extend a warm invitation to day visitors to come and enjoy the festivities

 

About the BIOMASS FAIR

 

Implemented by partners, the Namibia Biomass Industry Group (N-BiG), the Charcoal Association of Namibia (CAoN), formerly known as Namibia Charcoal Association (NCA), and the Namibia University of Science and Technology (NUST), the BIOMASS FAIR is an event tailored toward the blossoming bush biomass sector in Namibia and the region at large. By bringing together stakeholders of the growing biomass sector, the industry is strengthened, and new opportunities can be explored. The annual fair provides an excellent opportunity for networking and exchanging of best practices and knowledge on bush control and biomass utilisation. The BIOMASS FAIR takes place over three days, including a Research Symposium, a Biomass Industry Conference, and a Biomass Expo showcasing technology and field demonstrations. Each specific event is targeted and has a specific purpose, with the overall aim of formalising and promoting the budding biomass industry in Namibia.

Namibia Wildlife Resorts Celebrates Remarkable Post-COVID Tourism Occupancy Recovery Numbers

 

Windhoek, Namibia – August 21, 2023 – Namibia Wildlife Resorts (NWR), is delighted to announce the continuing good recovery of tourism occupancy numbers in the post-COVID era, signalling a positive trajectory for the industry. With the current upswing in visitor numbers, NWR is on track to better performance in the current financial year.

 

In a significant achievement that underscores the resilience of Namibia’s tourism sector, this past weekend (18-20 August) saw NWR’s key resorts, including Halali, Okaukuejo, Olifantsrus, Namutoni, and Sesriem, achieving an impressive 100% occupancy rate. This remarkable milestone serves as a testament to the unwavering interest in Namibia’s breathtaking landscapes, diverse wildlife, and exceptional hospitality offerings.

 

Dr. Matthias Ngwangwama, Managing Director of NWR, expressed his deep satisfaction with the robust recovery the company has witnessed. He remarked, “We are thrilled to witness such a swift rebound in tourism. The dedication of our team, along with the enduring allure of Namibia’s natural wonders, has played a pivotal role in our rapid resurgence. We remain committed to upholding the highest standards of service and providing unforgettable experiences for our esteemed guests.”

 

NWR’s success story stands as an inspiration to the entire hospitality industry, highlighting the potential for recovery even in the face of unprecedented challenges. Dr Ngwangwama emphasised the importance of collaboration among hospitality players to collectively enhance the quality of visitor experiences across the nation. “As the tourism industry rebuilds, we encourage all stakeholders to unite in delivering unparalleled hospitality. Our guests deserve nothing less than the best, and by working together, we can elevate Namibia’s reputation as a premier travel destination.”

 

As NWR continues to chart a path towards profitability and sustained growth, it remains committed to adhering to all health and safety protocols to ensure the well-being of both visitors and staff. The company’s efforts to provide a safe and enjoyable environment align with its overarching goal of making Namibia a beacon of responsible and sustainable tourism.

Namibia Wildlife Resorts Announces Price Reduction For Local And SADC Tourists

 

Windhoek, Namibia – August 10, 2023 – Namibia Wildlife Resorts (NWR), is excited to announce a limited-time offer that will delight and reward Namibians and those in the SADC areas seeking to explore their own backyard. NWR is introducing an unprecedented special, offering up to 50% off at select resorts, including Ai-Ais Hotsprings and Spa, Hardap Dam Resort, Gross Barmen, Popa Falls, Namib Naukluft, and Waterberg.

 

This incredible opportunity enables locals and SADC residents to experience the breathtaking beauty of their homeland at prices starting from as low as N$ 295.00.

 

The exclusive special runs from 1 August 2023 to October 31, 2023, inviting Namibians and residents of the SADC region to immerse themselves in the diverse and captivating landscapes that Namibia has to offer. With a wide range of activities available at our resorts, such as wine tasting and hiking, NWR is dedicated to creating a comprehensive and enriching getaway for all who choose to partake in this remarkable opportunity.

 

Nelson Ashipala, NWR’s Communications Manager, expressed his excitement about the special, stating, “We are thrilled to present this exclusive offer to our fellow Namibians. Our resorts are not just places to stay; they are gateways to explore and connect with the natural wonders of our beautiful country. With this special, we aim to make it easier for Namibians to indulge in their favorite hobbies and create unforgettable memories.”

 

“The public is encouraged to take full advantage of this limited-time. Experience the thrill of adventure, relax in luxurious comfort, and create lasting memories with family and friends, all while enjoying substantial savings” he added.

 

About Namibia Wildlife Resorts:

 

Namibia Wildlife Resorts (NWR) is a leading hospitality provider in Namibia, renowned for offering exceptional experiences in some of the country’s most breathtaking locations. With a diverse portfolio of lodges and resorts, NWR is committed to delivering top-tier hospitality services while promoting sustainable tourism and preserving Namibia’s natural heritage.

NWR and Anna’s Kloovenberg Collaborate to Host a Unique Wine Tasting Event at Halali Resort in the Etosha National Park, Namibia

 

Halali, 16 July 2023 – Namibia Wildlife Resorts (NWR) and Anna’s Kloovenberg, a renowned wine trading company in Namibia, joined forces for an extraordinary collaboration, hosting a captivating wine tasting event at Halali Resort within the breathtaking landscapes of the Etosha National Park. This landmark collaboration marks a significant milestone for NWR, as
it directly brings an unparalleled customer experience to clients within the national park.

 

During the year under review, NWR managed to cut its operating loss by 66%, from N$97 million in 2021 to N$33 million in 2022. Revenue improved by 74%, from N$167 million in 2021 to N$290 million. This remarkable effort reflects NWR’s dedication to sustainability and innovation, as well as its ongoing efforts to streamline operations and enhance customer experience. While NWR is still in a loss-making situation, the company’s management is confident that if the same improvement trend continues, a profit is certain in the near future. NWR remains committed to delivering exceptional service to its guests and exploring new ways of enhancing its service offerings.

 

The exclusive wine tasting event, held on the 14 & 15 of July 2023, showcased a selection of Africa’s finest wines and champagnes to delight the taste buds of both local and international tourists. The event aimed to provide a unique and immersive experience that seamlessly blended the natural beauty of the Etosha National Park with the elegance and sophistication of Anna’s Kloovenberg’s exceptional select wine offerings.

 

Guests were treated to a variety of premium wines carefully curated by Anna’s Kloovenberg, allowing them to savor the exquisite flavours and aromas while enjoying the stunning surroundings of the Halali Resort. The event provided an opportunity for visitors to indulge in our rich cultural heritage and explore the diverse range of wines that Africa has to offer.

 

The collaboration between NWR and Anna’s Kloovenberg represents a groundbreaking initiative in the hospitality industry, combining the conservation efforts of NWR with the exceptional quality and expertise of Anna’s Kloovenberg select wines Namibia. This joint endeavor not only enhances the overall visitor experience within the Etosha National Park but also promotes local businesses and fosters economic growth within Namibia.

 

“We are thrilled to have partnered with Anna’s Kloovenberg for this unique wine tasting event at Halali,” said Nelson Ashipala, Spokesperson of NWR. “This collaboration represents a significant step forward in our ongoing efforts to provide memorable experiences for our guests while supporting local businesses. We are confident that this event will pave the way for future endeavors and contribute to the growth and success of both NWR and Anna’s Kloovenberg select wines.”

 
Anna’s Kloovenberg, known for its premium wine selection and expanding presence in local retail shops, expressed their enthusiasm for this collaboration and their commitment to showcasing the finest wines from the African continent in the NWR resorts throughout the country.

 

“We are honored to partner with NWR for this remarkable wine tasting event at Halali,” said Annaloice Penduka, Director of Anna’s Kloovenberg. “Our aim has always been to bring exceptional wines to the people of Namibia and beyond. Collaborating with NWR allows us to reach a wider audience and share the beauty of African wines in a truly remarkable setting. We look forward to future collaborations and building on the success of this event.”

 

NWR and Anna’s Kloovenberg’s joint efforts have set the stage for a remarkable event that seamlessly blends the beauty of nature with the sophistication of fine wines. This collaboration not only enriches the visitor experience at the Etosha National Park but also showcases Namibia’s commitment to providing unique and immersive offerings to its guests. Anna’s Kloovenburg select wines can be found at Shop no3 42 Berg Street, Klein Windhoek, and is fast becoming Windhoek’s choice destination for exclusive wine, cheese, and olive tastings, all provided in an intimate setting.

Update on Fish River Canyon Hike

 

Windhoek, 26 April 2023 – Namibia Wildlife Resorts (NWR) would like to inform all hikers that an assessment of Fish River Canyon was recently conducted by the Ministry of Environment and Tourism. The assessment found that the water levels in the canyon are lower than expected due to the low rainfall season in the south of Namibia.

 

In light of this, NWR has decided to deploy water marshals in the canyon to assist hikers during the hiking season, which starts on 1 May 2023. These water marshals will ensure that hikers have access to safe drinking water and will monitor water usage to conserve this valuable resource.

 

Furthermore, hikers are advised to carry water purifying tablets during their hike to ensure that they have access to clean water at all times. This precautionary measure is essential, especially in light of the low water levels in the canyon.”

 

NWR remains committed to ensuring that all hikers have a safe and enjoyable experience at Fish River Canyon. We encourage hikers to adhere to all safety protocols and to respect the environment during their hike.

 

For further information, please contact our reservations team at reservations@nwr.com.na or visit our website at www.nwr.com.na.

Namibia Wildlife Resorts Congratulates 31 Employees on the Successful Completion of their Management Development Program

 

Windhoek, 25 April 2023 – Namibia Wildlife Resorts (NWR) is pleased to announce that 31 Middle Management employees have successfully completed the Management Development Program (MDP). The program ran over 12 months and was tailored to ensure staff members keep themselves abreast with the latest management and leadership skills needed for the industry.

 

The Management Development Program was designed inhouse and was tailored to enhance the management skills of resort and head office managers and to equip them with the necessary tools and knowledge to succeed in their roles. The program covered various topics, including leadership, strategy, finance, and human resources management.

 

Dr. Matthias Ngwangwama, Managing Director of Namibia Wildlife Resorts, congratulated the employees on their successful completion of the program. He said, ” NWR commits itself to provide training, development and capacity building opportunities to all its employees. I am proud of the hard work and dedication shown by our employees during this program. Their commitment to self-improvement is a testament to their professionalism and their desire to contribute to the growth and success of our country and organisation.”

 

The certificates were handed over by Dr. Matthias Ngwangwama on April 25, 2023, in a ceremony attended by head office management.

 

Namibia Wildlife Resorts is committed to providing its employees with the necessary training and development opportunities to enhance their skills and grow in their careers. The Management Development Program is just one example of this commitment, and NWR will continue to invest in its employees to ensure the organisation’s success.

Namibia Wildlife Resorts Launches NWR Annual Half Marathon

 

Windhoek, 18 April 2023 – Namibia Wildlife Resorts is excited to announce the launch of its Annual Half Marathon, scheduled to take place on May 27 2023, at Gross Barmen Resort in Okahandja.

 

This year’s race will be particularly special as it will feature a guided run with special assistance for the runner attempting to break the Namibian record of 21 kilometres. While we cannot reveal the identity of this special runner at this time, we are thrilled to offer an opportunity for them to make history on our course.

 

The event will offer three distance options, including 5, 10, and 21 kilometres, with a registration fee of 100 Namibian dollars. We invite participants from across Namibia and beyond to join us for this exciting event, which promises to be an unforgettable experience.

 

Namibia Wildlife Resorts is committed to promoting wellness and healthy lifestyles through events like the Annual Half Marathon, and we look forward to welcoming participants and spectators alike to Gross Barmen on May 27 May 2023.

 

Click here to register for the NWR Annual Half Marathon.

Namibia Wildlife Resorts and Namibia University of Science and Technology Sign MoU to Collaborate on Customer Service Training

 

Windhoek, March 2023 – Namibia Wildlife Resorts (NWR) and the Namibia University of Science and Technology (NUST) on 3 March 2023, signed a Memorandum of Understanding (MoU) to collaborate and offer training in customer service, research and on the job training.

 

The partnership aims to enhance the quality of service delivery in the hospitality industry and provide opportunities for professional development and research.

 

The MoU outlines a cooperation programme between NUST and NWR, which includes professional development for staff of both organizations, curriculum development, hosting of NUST students for work-integrated learning, research, secondment of staff, and sharing of research facilities and professional training.

 

Under the agreement, NWR will provide opportunities for NUST students to do in-service training, research projects and other activities, subject to the need for such service and conditions agreed upon between NWR and NUST. The collaboration will also encourage and promote research at both institutions to provide opportunities for students, staff, and faculty to promote the generation and application of knowledge relating to business activities.

 

“The collaboration between NWR and NUST is an opportunity to develop skills, knowledge and competencies in the field of customer service,” said NWR Managing Director, Dr Matthias Ngwangwama. “We are confident that this partnership will help to improve service delivery in the hospitality industry and contribute to the development of human capital in Namibia.”

 

NUST Vice Chancellor Dr. Erold Naomab stated that the collaboration with NWR is part of the university’s commitment to developing partnerships that will provide students with practical experience and exposure to industry.

 

“We are excited about this collaboration and look forward to working with NWR to provide our students with opportunities to gain practical experience in the hospitality industry,” said Naomab.

 

The MoU between NWR and NUST will serve as a framework for collaboration and is expected to contribute to the development of human capital in Namibia’s hospitality industry.

NWR Welcomes New Board

 

Windhoek, 23 March 2023 – Namibia Wildlife Resorts (NWR) is pleased to announce the appointment of its new Board of Directors, which was announced on March 20th, 2023, by the Minister of Finance and Public Enterprise, Mr. Ipumbu Shiimi.

 

The new board will be chaired by Ambassador. Haroldt /Urib, with Dr. Bianca Tjizumaue serving as the Deputy Chairperson. Other members of the board include Mr. Coenraad Coetzee, Dr. Erling Kavita, Mr. Sam Januarie, Ms. Nadrie Lahner, and Ms. Yvette Nambahu.

 

Dr. Matthias Ngwangwama, the Managing Director of NWR, expressed his happiness with the recruitment of the new board and wished the outgoing board members well. He also highlighted some of the achievements of the previous board, including NWR realising a profit for the first time in 2019 and steering the company out of the Covid storm, amongst others.

 

The new board members brings with them a wealth of experience and expertise, and NWR is confident that they will provide excellent leadership and guidance to the company. With their guidance, NWR will continue to grow and expand, offering world-class services and experiences to its customers.

 

On his part, the new Board Chairperson, Mr. Haroldt /Urib, is excited about his appointment. “I do look forward to working together with the NWR team to help grow the organisation’s business, an important player in the tourism industry of Namibia” he said.

 

NWR is a proud member of the Namibian tourism industry and is committed to promoting sustainable tourism practices that benefit both the local community and the environment. The company operates a wide range of properties throughout Namibia, from luxury lodges to camping sites, and offers a variety of activities, including game drives, bird watching, and cultural experiences.

 

NWR looks forward to working closely with the new board to continue providing exceptional service to its customers while promoting Namibia as a premier tourism destination.

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