Category: News

Phishing Scams and Fraudulent Communications

 

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Windhoek, Namibia – 9 November 2026 Namibia Wildlife Resorts (NWR) wishes to alert customers and online users about phishing scams and fraudulent messages from individuals falsely claiming to represent NWR.

 

Customers are urged to avoid suspicious links, emails, SMS and WhatsApp messages. Never share passwords, PINs, banking details or one-time passwords (OTPs).

 

Only make payments to NWR’s verified bank accounts. Always confirm requests to change banking details directly with NWR before making payments.

 

Report suspicious communications to reservations@nwr.com.na or call +264 81 143 6950 or +264 61 285 7200.

 

Please stay alert.

 

Read the full notice (PDF)

Temporary Closure of Indoor Swimming Facilities at Gross Barmen Resort

 

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Windhoek, Namibia – 16 October 2026 Namibia Wildlife Resorts (NWR) wishes to inform guests and visitors that the indoor swimming facilities at Gross Barmen Resort are temporarily closed for essential repairs.

The closure is a safety measure. The facilities will reopen once repairs are complete and they are safe for use.

NWR will share updates on the reopening and appreciates the public’s understanding.


Read the full statement (PDF)

Fish River Canyon Hiking Trail Reopens

 

Windhoek, Namibia – 16 July 2026 – Namibia Wildlife Resorts is pleased to confirm that the Fish River Canyon Hiking Trail will reopen on Friday, 17 July 2026. A water assessment found that river levels and flow have dropped to conditions suitable for hiking.

 

Hikers should take extra care during river crossings, as rocks and other surfaces may still be slippery. NWR and its partners will continue to monitor the weather and river conditions throughout the hiking season.

 

For full details, please read the full notice here: 2026 07 16 – Re-opening of Fish River Hiking Trail.

Update on Fish River Hiking Trail

 

Windhoek, Namibia – 10 July 2026 – Namibia Wildlife Resorts wishes to inform guests that water levels in the Fish River are still receding, but remain too high for the Fish River Hiking Trail to reopen.

 

The trail is not yet safe for hiking and remains temporarily closed. NWR continues to monitor the situation with the Ministry of Environment, Forestry and Tourism.

 

A clearer update is expected within the next week, once more accurate information is available.

 

For full details, please read the full notice here: 2026 07 10 – Ai-Ais – Temporary Service Disruptions UPDATE.

Update on Operations at /Ai-/Ais Hot Springs & Spa

 

Windhoek, Namibia – 25 June 2026 – Namibia Wildlife Resorts is pleased to confirm that /Ai-/Ais Hot Springs & Spa is fully open and operational.

 

Water levels in the Fish River Canyon continue to recede, and conditions remain stable. Hot water has also been restored and is now available throughout all ablution facilities.
All guest services and amenities are operating as normal.

 

The Fish River Canyon Hiking Trail remains temporarily closed while water levels and trail conditions are assessed for safety. Guests and partners will be notified once the trail reopens.

 

For full details, please read the full notice here: 2026 06 25 – UPDATE ON OPERATIONS AT AI-AIS HOT SPRINGS SPA.

Temporary Service Disruptions: /Ai-/Ais Hot Springs & Spa

 

Windhoek, Namibia – 24 June 2026 – Namibia Wildlife Resorts wishes to inform guests that /Ai-/Ais Hot Spring & Spa remains open and operational, despite recent flooding caused by heavy rain and rising water levels in the Fish River area. Water levels are now receding, and conditions remain stable.

 

Hot water is temporarily unavailable because the water pump is submerged. Repairs are underway, and hot water is expected to return within three to four days, if conditions allow.

 

Most other services remain normal. Guest rooms, electricity, cold drinking water, camping space on higher ground, the restaurant, bar, and tourist shop are all available.

 

The Fish River Canyon hiking trail remains closed until water levels are safe.

 

Guests with bookings from 24 June to 3 July 2026 may move their booking to new dates, transfer to another NWR property, or request a full refund.

For full details, please read the full notice here: 2026 06 24 – Ai-Ais – Temporary Service Disruptions.

Meet NWR at ITB Berlin 2026 | Hall 20, Stand 206

 

Book Appointment Now

 

Meet Namibia Wildlife Resorts (NWR) at ITB Berlin 2026

From 3 to 5 March 2026, ITB Berlin returns as the world’s leading travel trade gathering—bringing together industry decision-makers, fresh ideas, and the conversations shaping what travel becomes next.

 

Where to find us

Hall 20, Stand 206

 

Who you’ll meet

  • Epson Kasuto – Chief Marketing Officer / Acting MD
  • Tangeni Kaulu – Manager Trade Promotions

 

Why book a meeting with NWR?

Think of ITB like a global marketplace for travel—if you don’t shake hands here, you may miss the next big partnership.

  • Discuss product updates across NWR resorts and experiences
  • Explore trade partnerships (operators, agents, media, and distribution)
  • Align on sustainable tourism and conservation-forward travel

 

Event Details

  • Date: 3–5 March 2026
  • Time: 10 am – 6 pm
  • Venue: Berlin ExpoCenter City, Messedamm 22, 14055 Berlin, Germany
  • NWR Location: Hall 20, Stand 206

 

Book Your Appointment Now
Use the form below to request a meeting time. We’ll confirm your appointment as soon as possible.

 

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    NWR Expands Namleisure Card Benefits to Include Camping

     

    Windhoek, Namibia – 7 May 2025 – Namibia Wildlife Resorts (NWR) is pleased to announce that starting 7 May 2025, all Namleisure Card holders will enjoy discounted rates on camping at all NWR resorts and campsites.

     

    This addition is part of NWR’s continued commitment to making local travel more accessible and affordable, especially for Namibian citizens, SADC residents, and frequent explorers who prefer the adventure of the great outdoors.

     

    The Namleisure Card, which already offers accommodation savings, will now cover camping bookings, allowing cardholders to explore Namibia’s landscapes at an even greater value. The discount rate is 40% for Namibians, 30% for SADC residents and international visitors and 10% for international visitors.

     

    “We have listened to our clients, especially our growing community of campers,” said NWR Spokesperson Nelson Ashipala. “This move ensures that whether you’re pitching a tent in Etosha or sleeping under the stars at Ai-Ais, you can enjoy more for less with your Namleisure Card.”

     

    The Namleisure Card is available in Solo, Plus, Family, Student, and Corporate options, making it the perfect companion for individual travellers, families, and organisations alike.

    Update on Fish River Canyon Hiking Season

     

    Windhoek, Namibia – 30 April 2025 – Following our earlier communication on the indefinite postponement of the Fish River Canyon hiking season due to high water level concerns raised by the Ministry of Environment, Forestry and Tourism, Namibia Wildlife Resorts (NWR) has taken note of the disappointment expressed by many of our valued clients.

     

    After careful review and further discussions with key stakeholders, NWR is pleased to announce that the Fish River Canyon Hike will officially open from 1 May 2025.

    While the water levels remain higher than usual, the route is deemed safe for hiking, provided that participants take necessary precautions. We strongly advise that:

    • All hikers proceed with experienced guides, or
    • Ensure that they have prior canyon hiking experience.NWR encourages all adventurers to take proper safety measures and prepare adequately for the journey ahead. This hiking season, enjoy the breathtaking beauty of one of Namibia’s most iconic natural wonders.

     

    For further assistance or queries, clients are encouraged to contact our customer care team via:

    Email: reservations@nwr.com.na
    Call Centre: +264 61 285 7200

    Postponement of the Fish River Canyon Hike Due to Water Level Concerns

     

    Windhoek, Namibia – 24 April 2025 – Namibia Wildlife Resorts (NWR) wishes to inform the public and all clients that the upcoming Fish River Canyon hiking season, has been postponed until further notice following concerns raised by the Ministry of Environment, Forestry and Tourism regarding high water levels in the Canyon.

     

    The Ministry highlighted that the current conditions may pose significant safety and environmental challenges for hikers. As a responsible operator, NWR prioritises the safety of its guests and the preservation of Namibia’s natural heritage, and we are therefore aligning with the Ministry’s recommendation.

     

    Clients who have already made bookings for accommodation with NWR during the hiking season will be given the option to either:
    • Postpone their stay to a later date, or
    • Request a refund, subject to our standard terms and conditions.

     

    Updates regarding the reopening of the hiking season will be communicated in due course through our official platforms. For further assistance or queries, clients are encouraged to contact our customer care team via:

    Email: reservations@nwr.com.naPostponement of the Fish River Canyon Hike Due to Water Level Concerns
    Call Centre: +264 61 285 7200

    N$ 16.56 N$ 21.97 N$ 18.36