- NWR Appoints staff to mitigate complaints and enhance quality of service across all of our resorts.
Windhoek, 19 January 2022 – With a growing number of concerns from the public on the quality of service and food at our resorts across the country, the Namibia Wildlife Resorts (NWR) has appointed a staff member, Mr. Karl-Reinhold Risser, to assist with food and beverage menu, customer service training and the enhancement of customer experience at all of the companies resorts.
NWR has always pride itself in offering good quality service to its customers. However, the company took notice of an increase in customer complaints across all its lodges. These complaints range from food quality to service delivery amongst others.
Dr Matthias Ngwangwama, NWR Managing Director, showed his excitement in welcoming Mr. Risser to the team. “Since we welcomed Mr. Risser to NWR, we have already seen a change in quality of service at Gross Barmen resort, one of our busiest places. Our plan right now is to move him across all of our resorts so that he can assist our resort staff in implementing new ideas and strategies and capacity development”.
Mr. Risser has been in the hotel and tourism industry for most of his working career and has worked for several high-profile hospitality companies, both locally and internationally.
Globally, Mr. Risser worked at some notable hotels in Frankfurt and Germany such as Hotel Gravenbruch and Atlantic Hotel in Hamburg. He has been employed at the NWR since December 2021.
His specific assignment at NWR includes assisting in costs management, customer relationship management and the enhancement of the food and beverage experience. Some notable accolades locally includes having worked at Gocheganas Nature Reserve and Wellness Village as General Manager and Wolwedans Dessert Academy as trainer.