Meet Anna Onen

1. Can you please tell us a bit about yourself?

I was born and raised in the heart of Namibia, Windhoek. I went to People’s Primary School and completed high school at Centaurus High School. With the passion of serving people, my career choice led me into the Tourism sector. I enrolled for my first diploma in Travel & Tourism, and while on a class visit to the then Nelson Mandela Hotel in Cape Town, I developed a love for working with the accommodation side of Tourism. I then changed courses to Hotel Management and graduated with a Bachelor Degree in Hospitality Management.


2. What is your job all about?

My job is about overseeing the work done by the Reservations Offices. This involves, ensuring that bookings are made timeously, accurately and that clients are provided with good friendly service all the time. It also entails ensuring that the sales revenue and sales targets are reached as well as managing the Reservations system.


3. What have been your biggest challenges and accomplishments in your career so far?

My biggest challenges and accomplishments have been learning how to deal with people. I have learned that the successful operation of any division, department or company lies in how people interact with clients and each other. This can make or break any team or company. My experience has taught me to value each person’s uniqueness and focus on his or her strengths instead of weaknesses.


4. What does your typical day in the office look like?

In my line of work, there is no such thing as a typical day! Every day takes a different turn on its own. The various tasks involved are; daily grid management, following up on clients’ special requests or complaints, answering telephones, responding to emails, making sales calls and sitting in meetings.


5. What separates you from every other colleague in your department?

When I serve others, whether clients or team members, I do it to the best of my abilities. Nothing more, nothing less.


6. What are those things that you love doing and what are the things that inspire you?

I love spending time with my loved ones, family and friends. People that inspire me to be better and go beyond my limitations.


7. What advice would you give to aspiring young people out there?

My advice is for you to know who you are, what your capabilities and limitations are. You are a unique creation, and no two of you exist on earth. Secondly, in everything treat others the same way you want them to treat you – Matthew 7:12


8. What are your plans?

To pass onto our young ones out there, I have learned and experienced in life thus far.